Credit Requests

Use the following as a guideline when sending in lead credit requests. Disputed leads must be reported within seven (7) calendar days of receipt. Credit requests will be evaluated based on the reason for credit that was selected.

Valid Reasons for Credit:

• Lead is outside the firm’s subscribed geographic area

• Lead is outside the firm’s subscribed area of practice

• Disconnected phone number

• Spam lead

• Lead is a duplicate

• Lead denies submitting an inquiry to be contacted

• Lead asks for a “pro bono” attorney

Valid Reasons for Credit (Practice Area Specific):

Criminal Defense:

• Lead isn’t facing any criminal charges

DUI/DWI:

• Lead has no pending DUI/DWI charges

Workers’ Compensation:

• Lead is an independent contractor

How to submit a lead credit request:

1) Log into the client portal jurispnc.leadportal.com

2) Click on “My Leads” on the left

3) Click on “Request Refund”

4) Select the practice area of the lead you want credited

5) Select the reason for credit in the Reason drop down, add a description, then click the dollar symbol

Requests are reviewed from oldest to most recently submitted, please allow between 8 to 10 business days for your request to be reviewed. You will receive an email notification once your lead credit request has been reviewed. If you require any assistance, please contact info@jurispnc.com.